On-Call Support

TSG can supply on-call support or, alternatively, work on the basis of service agreements. There are different contract types to choose from, depending on your specific wishes and needs. These range from basic workday help desk support, to an all-inclusive 24/7 service agreement.


Comprehensive Contracts

Comprehensive contracts cover all travelling, labour, parts, and materials to maintain the equipment in good working order throughout the contract period providing any repairs are necessary as a result of fair wear and tear. Contract customers enjoy priority service in the event of a call out with agreed attendance and fix times written into the contract. Preventive maintenance visits are also included under the terms of our standard service contract; these important visits not only include a full functionality test but also provide a full measure testing and calibration (excluding payment of Weights & Measures inspection fees where appropriate).

Non-Comprehensive Contracts

For those customers who prefer not to have a comprehensive contract in place, TSG is able to offer a facility whereby it provides scheduled preventive maintenance and calibration visits and also agrees to a priority level of service in the event of a call out.  Preventive maintenance visits are charged in accordance with our normal scale of rates plus the cost of any materials used. In the event of an emergency repair visit TSG will charge a call out plus the engineer’s time on-site in accordance with our standard labour rates, any parts used will also be chargeable.

E10 - TSG is here to help....

As a key part of the government’s ambitious target to reduce emissions to net-zero by 2050, with a 78% reduction expected by 2035, as you know the introduction of E10 fuel is part of the plan. With its introduction across the UK this summer the big question is….“Are you ready for it?”

What is E10?

E10 petrol contains up to 10% renewable ethanol, which is added to reduce CO2 emissions and help tackle climate change. Ethanol is predominately a cleaning agent, increasing the percentage to 10%, increases the risk of filter blockages, and potentially lead to environmental problems if you have a leak.
What you need to consider:

  • Decide which grade to stock.
  • Increase the number of tanks to stock both.
  • Tank inspections / NDT testing
  • Clear labelling.
  • Fuel testing, sampling & polishing.

TSG can help reduce the risk of problems, with a planned maintenance contract in place, TSG can make sure the following problems don’t occur:

  • Tank lining failures.
  • Contamination.
  • Tank & manhole corrosion.

For more information contact TSG today: 0333 015 3001

Or download the E10 brochure 


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