Safe. Smart. Secure.

Even just a few years ago, writing about the demise of cash would have seemed unthinkable. Cash is king – or so the saying goes, but not in today’s fast-paced world, customers are now demanding quick, effective and secure ways to buy goods and then go about their day. Time is of a premium to many busy shoppers, so long queues and waiting for change are not an option.

Customers have been using credit and debit cards for some time – but the introduction of contactless technology really made a difference. Initially, consumers were hesitant but the pandemic shifted public perception and contactless was considered the safest way to pay. Now, with the current transaction limit sitting at £100, its popularity has exploded.

Providing more checkout options can boost customer satisfaction and reduce wait time, one such option is the self-checkout. The self-service checkouts take up less space and can handle more customers than the standard counter service. With a focus on speed, convenience and simplicity, this automated shopping experience will drive repeat sales and increase customer loyalty.

Outdoor payment terminals (OPTs) are unattended payment facilities that provide customers with secure self-service transaction options, using contact or contactless payment methods. OPTs are the perfect solution for unmanned stations or for high-traffic sites where customers want to refuel on the move.

While such technology will require significant investment in terms of time and money, it is imperative for fuel retailers to provide a range of popular payment facilities to satisfy consumer demand and keep pace with the competition.

Credit Card Security

Safe and secure

Arguably, the most crucial element of any payment transaction for both retailers and customers is data security. One isolated instance of a data breach can destroy the reputation of a business and consumer trust is often damaged beyond repair.

Advancements in payment technology have made purchasing goods and services swift and simple, but the principles of data protection that retailers must uphold are more stringent than ever before.

The required standards for payment card security are set by the Payment Card Industry Security Standards Council (PCI SSC), to ensure that regulations are consistent across the globe. Any business that processes, transmits or stores cardholder data must comply with PCI Data Security Standard (PCI DSS) requirements. These guidelines shape how payment security is implemented and are constantly being developed to reflect changes in new fraud prevention techniques.

TSG is here to help

Choosing the right payment solutions can be confusing and complicated, TSG is here to help guide retailers through the process, simplify the decision and establish the ideal payment systems for their business.

TSG has over 30 years of experience in the supply and installation of retail solutions for fuel sites across the UK. With its extensive portfolio of products, TSG can satisfy the needs of any size of operation, from a single independently owned business to a national multi-site network.

TSG UK’s secure payment solutions
FuelPOS

FuelPOS is the industry-leading electronic point of sale (EPOS) system that connects seamlessly with fuel dispensers, price signs, tank level gauges, car washes, electric vehicle charge points and the back office. Fuel POS not only complies with the strict data security regulations enforced by the PCI DSS – it exceeds them. Fuel POS was designed to prevent fraud through the increased control of credit card data, operating via a virtual private network (VPN), which encrypts the customer’s identity and payment data as transactions are made and drastically reduces the possibility of data breaches.

The Tokheim OASE is regulated to PCI DSS standards and facilitates payment at the Fuel POS, accommodating all major credit, debit or fuel cards. This highly secure payment system does not rely on third-party software and reduces the complexity of protocol implementation on the site by using a central switch point.

OASE is designed to instantly flag potential fraud, based on the rate at which a buyer submits multiple transactions. TSG supports the end-host service by offering a user-friendly, cloud-based module to manage transactions, stop lists and clear PIN attempts in real time.

The Orion IPT is a standalone payment solution that enables transactions via OASE. This highly secure solution is available in two PCI-compliant models, Orion/p and Orion/s, and provides point-to-point encryption (P2PE), accepting a wide variety of bank and fuel cards. Orion is an online-only terminal that delivers a seamless customer experience, with the flexibility for retailers to change acquirers without replacing the equipment.

The Crypto VGA™ is the most advanced and secure OPT in the energy retail sector. Available either as a standalone unit or integrated into the dispenser, the Crypto VGA™ is fully certified in accordance with the latest PCI approvals. It accepts credit, debit and fuel cards along with the latest technologies, such as contactless and smartphones.

The pre-payment of fuel at the OPT will prevent drive-offs whilst easing the queues in the store, allowing genuine grocery shoppers more time and space to fill their baskets. As a consequence, OPTs are proven to increase both fuel and shop sales.

The self-checkout solution is perfect for consumers who have a small number of purchases to make and wish to pay by card, making it ideally suited for the fuel and convenience retail sector. Customers are able to pay for groceries, car washes and fuel all in one transaction, and in far less time than a standard checkout. A single employee can supervise multiple self-checkouts, assisting customers only when needed, which means faster throughput and greater profit margins for the retailer.

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