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Service & Maintenance from TSG UK

Whether equipment requires routine servicing, preventative maintenance or urgent repair, TSG UK provides the expertise and support needed to keep businesses running smoothly. Through a combination of planned maintenance programmes and responsive breakdown services, customers can access the level of support that best meets their operational requirements.

Regular servicing and planned preventative maintenance help reduce the risk of unexpected faults, maximise equipment performance and extend asset life. By identifying wear and potential issues before they develop into more serious problems, maintenance can help minimise disruption and keep equipment operating efficiently.

During scheduled visits, our engineers carry out inspections, cleaning, lubrication, testing and the replacement of worn components where required. This proactive approach helps maintain reliability, improve performance and reduce the likelihood of costly downtime.

However, even the most well-maintained equipment can be affected by unforeseen circumstances. Electrical faults, accidental damage, environmental conditions and component failures can occur at any time. When they do, customers need the reassurance of knowing that expert support is only a phone call away.

With nationwide coverage and a highly trained service team, TSG responds quickly to breakdowns and operational issues, helping customers restore service and minimise disruption as efficiently as possible.

Planned and Reactive Maintenance Working Together

The most effective maintenance strategies combine preventative care with access to responsive breakdown support. Planned maintenance reduces risk and improves equipment reliability, while reactive maintenance provides rapid assistance when unexpected issues arise.

Together, these services help businesses protect uptime, maintain customer confidence and manage maintenance costs more effectively.

For many operators, access to both planned servicing and emergency response support provides valuable peace of mind. Whether a site requires a routine inspection or an urgent call-out, TSG has the resources and expertise to deliver the appropriate level of support.

Keep costs under control

Unexpected equipment failures can affect daily operations, customer satisfaction and site profitability. Prompt repairs are essential to restore service quickly and minimise disruption.

Planned maintenance can help identify potential issues before they become critical, while access to experienced engineers ensures faults can be resolved efficiently when they occur. By combining preventative care with responsive support, businesses can make informed maintenance decisions and manage costs more effectively over the long term.

Regular servicing also helps preserve equipment condition, maximise performance and delay the need for premature replacement, protecting the value of the original investment.

TSG – a better service all round

TSG is one of the UK’s leading providers of installation, service and maintenance solutions for the forecourt, commercial fuelling, EV charging and vehicle wash sectors. With more than 50 years of industry experience, we support independent retailers, major oil companies, supermarkets and fleet operators throughout the UK.

Our nationwide network of engineers provides both preventative maintenance and reactive service support across a wide range of equipment and technologies. From routine inspections to emergency repairs, customers can rely on TSG to deliver safe, efficient and professional service when it matters most.

Flexibility

Every operation has its own requirements, and TSG offers flexible service and maintenance agreements tailored to meet them. Smaller sites may require support during standard working hours, while larger networks often benefit from extended service coverage. TSG can provide five-, six-, or seven-day maintenance agreements, along with 24-hour emergency call-out support for businesses requiring enhanced operational resilience.

For critical breakdowns, health and safety concerns or operational issues, our service team responds rapidly to assess the situation and restore safe operation as quickly as possible. Depending on the level of agreement in place, technicians can attend site within agreed response times, helping customers return to normal operation with minimal disruption.

For larger organisations and multi-site networks, TSG can also provide dedicated account management support. This gives customers a single point of contact for service planning, performance reviews and advice on future equipment upgrades.

Training is key

Regular training ensures TSG engineers remain at the forefront of industry developments and maintain consistent service standards across the UK.

Our field teams undertake ongoing technical training covering new equipment, system upgrades and emerging technologies. As the energy sector continues to evolve, we also deliver specialist training in alternative fuels and new energy solutions, including Liquid Natural Gas (LNG), Compressed Natural Gas (CNG), electricity and hydrogen.

This continuous investment in training enables TSG to provide expert support across both traditional and emerging technologies while maintaining the high standards our customers expect.

Additional services

Pump Measure Check and Verifications

TSG’s pump verification service helps ensure dispensers remain accurate and compliant with legal metrology requirements. As an approved verifier for major dispenser manufacturers, our engineers can recalibrate and re-stamp meters where necessary, helping customers maintain compliance and operational accuracy.

Site Audits & Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) Assessments

TSG provides site audits and Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) assessments to help operators maintain compliance with current legislation. Our specialists identify areas for improvement and provide practical recommendations to support safe, efficient and compliant operations.