Digital media at TSG

The forecourt and convenience store sector is highly competitive; accordingly, retailers must develop a unique promotional strategy to help set their premises apart from the rest. Since 2020, convenience stores have seen impressive sales growth, as they are typically less crowded than supermarkets, allowing customers to enjoy a quicker shopping experience.

The local forecourt’s convenience store is just that: convenient. These stores aren’t generally where customers go to browse, the likelihood is the shoppers are visiting for something specific. This standard consumer characteristic makes profitability a challenge for many of the smaller sites. However, by raising the customer experience with the introduction of fresh, healthy food items and through the tactical use of promotional media, it is possible to shift this behaviour, driving incremental sales and business growth. Digital signage can help raise customer awareness of new products and site owners manage perishable stocks. Items with a short shelf life might be featured as a daily special, and a store with surplus produce might run a local promotion.

Digital signage is flexible and easy to use, making it the perfect tool to customise offers aimed at the locale, clientele or niche products; maybe community messaging to demonstrate the site’s affinity with the area.

TSG Karcher wash

Raising the profile

Relevant and purposeful content displayed on media screens around the store is the ideal way to connect with shoppers. Sales promotions, additional services (e.g. car wash), notifications and advertisements, interspersed with online customer reviews, help to elevate the site’s reputation as a modern and contemporary establishment. Furthermore, retailers that use innovative technology to keep customers informed are perceived as cutting edge, keeping them one step ahead of their counterparts who still use conventional poster sites and static signage.

In the right place at the right time

Digital media equipment can be used to signpost the customers’ journey. By positioning screens at the entrance to display the layout of the store, placing advertised products adjacent to the associated screen and ensuring promotions are next to the cashier at the exit, retailers can take advantage of impulse buys.

Scheduling content in advance can pay dividends, as setting the date, time and duration of specific content can help to maximise the sales opportunity. For instance, coffee promotion during breakfast rush hour meal deals at lunchtime, cold drinks on hot days etc.

Unlike posters displaying a limited-time promotion, digital signage never goes out of date. Content can be changed in a matter of minutes, saving time and money and avoiding unnecessary waste. Screens can be used to upsell items and provide influence where it matters, across every point of the buyer’s journey.

Furthermore, a hidden benefit of digital signage is that dynamic content can reduce perceived wait times, by occupying the customers whilst they queue.

Media at the dispenser

T-Media is a powerful content management solution that gives site owners the ability to drive targeted promotional strategies at the fuel dispenser. T-Media makes it simple to upload and change the media content and promotions that the motorist sees at every stage of the fuelling process. Advertisements and messages are easily deployed across the site or network, thanks to T-Media’s cloud-based functionality. Whether site owners need to boost shop purchases, upsell premium fuel grades or sell car washes, T-Media can enhance customer engagement and loyalty to the site while boosting per-visit sales and profit.

TSG is here to help

TSG Systems recognises the importance of effective digital signage on retail forecourts, convenience stores and on dispensers.

TSG is the largest service and equipment provider in the industry with more than 30 years of experience in installation, service and maintenance, supporting independent networks, multinational oil companies and supermarkets across the UK.

Digital media screens, strategically positioned in the store windows, are often visible from the main road, attracting passing motorists and pedestrians alike. The screens reflect the quality and professionalism of the site and instantly provide visitors with an insight into the standards and expectations of the operation.

TSG offers an extensive portfolio of digital media solutions tailored to suit the client’s business. From a single display to multi-screens, TSG’s experts work with retailers to discuss their plans and requirements, offering advice and guidance every step of the way.

Following a site survey and risk assessment, TSG is able to evaluate the best solution and media placement for the business, to create visually stunning screens that make a real impact.

TSG’s highly skilled teams are experienced and extensively trained to work in challenging situations and explosive atmospheres, to ensure forecourt and convenience store screens are installed correctly and safely, providing an eye-catching solution for its customers.

Finally, TSG’s T-Media gives retailers the power to control tailored messages that engage the motorist at the fuel dispenser. T-Media is not only physically integrated into the equipment but also synchronised to the fuelling process itself, delivering relevant media content at every stage.

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