DFS Order Kiosk™ FAQs

1. What is the DFS Order Kiosk™?

The DFS Order Kiosk™ is a touchscreen ordering terminal designed to streamline food and drink purchases at forecourts. It enhances operational efficiency, reduces queues and improves customer satisfaction by allowing users to place orders independently.

2. How does the DFS Order Kiosk™ improve customer experience?

By enabling self-service ordering, the kiosk reduces waiting times and frees up staff to focus on other tasks. Its intuitive interface and fast transaction process create a smoother, more satisfying customer journey.

3. What are the installation options for the kiosk?

The DFS Order Kiosk™ is available as a wall-mounted, countertop or standalone unit. Its compact, space-saving design ensures it fits seamlessly into any forecourt layout.

4. Who manufactures the DFS Order Kiosk™?

The kiosk is manufactured by Samsung and features a modern, customisable interface that is both visually appealing and easy to navigate.

5. How does the kiosk integrate with existing systems?

The DFS Order Kiosk™ integrates seamlessly with the Prizma ecosystem, allowing retailers to enhance their current infrastructure without disruption. It also supports omnichannel ordering, including mobile app, table ordering and remote ordering.

6. What are the benefits of using the DFS Order Kiosk™?

Retailers can expect increased operational efficiency, boosted revenue through upselling, reduced queues, improved customer satisfaction and fast, cost-effective installation. The kiosk also supports a modern layout and omnichannel capabilities.

7. Can the kiosk support third-party delivery platforms?

Yes. The DFS Order Kiosk™ integrates with established delivery platforms such as Uber Eats and Just Eat, enabling retailers to reach a wider customer base.

8. How does the kiosk help increase revenue?

By improving order accuracy and enabling upselling opportunities, the kiosk helps increase average basket size. Retailers have reported a 29% rise in basket value and a 40% reduction in queue time.

9. How does the kiosk affect staff workload?

Customers placing their own orders frees up staff time, allowing them to focus on service and other operational tasks. Retailers have seen a 21% reduction in staff time spent on order processing.

10. Is the DFS Order Kiosk™ suitable for all forecourts?

Yes. Whether serving a single independent site or a national network, the kiosk’s flexible design and integration capabilities make it suitable for any forecourt operation.

11. Who installs and supports the DFS Order Kiosk™?

TSG UK supplies, installs and maintains the DFS Order Kiosk™ across the country. With over 30 years of experience in forecourt retail, TSG provides expert guidance and tailored solutions for every site.