Care & Protect FAQs

Information on Care & Protect

1. What is Care & Protect?

Care & Protect is a planned preventative maintenance (PPM) package designed for modern forecourts. It includes intensive cleaning and maintenance of all site equipment, helping operators maintain a professional appearance and ensure equipment operates efficiently.

2. What does Care & Protect cover?

The package covers dispensers, EV chargers, car wash facilities, lighting, canopies, signage, branding, structural repairs, floor graphics, fencing, health and safety notices and more. It also includes high-pressure cleaning, mould treatment and weed control.

3. Why is Care & Protect important for forecourts?

A clean, well-maintained forecourt creates a strong first impression, attracts passing motorists and builds customer loyalty. Neglected sites can damage brand perception and reduce footfall, affecting both fuel and shop sales.

4. Can Care & Protect help with canopy maintenance?

Yes. TSG’s team restores canopy roofs, fascia panels and lighting to their original condition. This includes cleaning, repairing and replacing damaged components to improve site visibility and appeal.

5. Does Care & Protect include signage maintenance?

Yes. The package covers branding, promotional, directional and safety signage. TSG ensures signs are clean, intact and up to date, helping maintain credibility and guide customers safely around the site.

6. How does Care & Protect support dispenser upkeep?

Dispensers are cleaned and inspected for damage, with branding decals checked and replaced as needed. TSG’s deep cleaning service removes fuel stains, fingerprints and other debris, helping maintain a polished image.

7. Is Care & Protect suitable for older sites?

Yes. The package is ideal for revitalising older forecourts and restoring refurbished sites to their original condition. It supports both independent operators and national networks.

8. Can site owners customise their Care & Protect plan?

Yes. Each site undergoes a full survey before the contract is prepared. Site owners can tailor the service by adding or removing elements to suit their needs and budget.

9. How often is Care & Protect carried out?

Service frequency is based on site requirements and agreed upon during the initial survey. Plans can include monthly, quarterly or seasonal visits, depending on the level of maintenance needed.

10. Does Care & Protect include electrical testing?

Yes. The package includes electrical and hazard area testing to ensure compliance and safety across the site.

11. How does Care & Protect integrate with other TSG services?

Care & Protect complements TSG’s wider forecourt solutions, including equipment supply, installation and energy management. It ensures that all assets remain in optimal condition, supporting long-term performance and reducing the need for reactive maintenance.

12. Who delivers the Care & Protect service?

TSG UK provides the service nationwide. With over 30 years of experience in forecourt maintenance, TSG supports independent sites, fleets, supermarkets and oil companies with expert cleaning and repair solutions.