Equipment is the lifeblood of business and must be kept running at peak efficiency to satisfy customer expectations and maintain operational profitability.
Here at TSG UK Solutions, we recognise the importance of effective preventative maintenance to minimise downtime on retail forecourts, commercial operations and vehicle wash stations, all backed up by a discretionary 24/7 emergency service for those unexpected breakdowns.
TSG is the largest service and equipment provider in the industry with more than 50 years of experience in installation, service and maintenance, supporting independent networks and multinational oil companies across the UK.
Trained to succeed
All TSG field technicians undergo intensive, ongoing training to maintain service consistency across the board, whilst keeping abreast of product updates and the latest industry technology. To prepare our team for the fast-approaching transition to greener fuel alternatives, essential coaching is currently underway on LNG, CNG, electricity and hydrogen. These comprehensive training programmes ensure that the service provided by TSG meets exacting consumer standards and safeguards its position as one of the leading service and maintenance providers in the business.
There are so many aspects to the role of a service and maintenance technician, that it is important to split the teams into their respective centres of expertise, whereby clients can be assured of a swift, high-quality repair regardless of its complexity.
Many site issues, such as a faulty point-of-sale system or inaccurate tank gauge, can be identified and resolved remotely by TSG’s highly skilled diagnostic specialists. Remote diagnostics are becoming more commonplace in the industry, as new technological advancements are radically changing the way we work.
In some instances, the fault can be diagnosed prior to the technician visiting the site, resulting in less disruption for the staff and alleviating equipment downtime.
What the customers say
Margaret Erwin, Head of Forecourts, Moto Hospitality Ltd said: “TSG UK was selected to take care of Moto’s service and maintenance requirements approximately six years ago, after a stringent tender process. Besides securing a competitive price, one of the key drivers of this decision was to ensure that the chosen supplier would be able to fulfil and sustain specific criteria designed to satisfy our customers’ expectations.
“We adopt a very ‘hands-on’ approach to the service and maintenance of our extensive network of motorway service stations and as such, communication is central to a successful working relationship. TSG ticks all of the boxes and has demonstrated a real understanding of our business needs. I am very happy with the response times and the service we receive – TSG has always delivered on its promises.”