ChargePay FAQs

1. What is ChargePay?

ChargePay is a modern payment terminal for public electric vehicle (EV) charging stations. It simplifies transactions, enhances customer loyalty and provides retailers with full visibility of charging activity and associated costs.

2. What payment methods does ChargePay accept?

ChargePay supports debit and credit cards, fuel cards, smartphone payments such as Apple Pay, Google Pay, and PayPal, as well as QR code transactions.

3. Is ChargePay compatible with all EV chargers?

Yes. ChargePay integrates with all EV charge points, regardless of manufacturer. A single ChargePay solution can manage multiple chargers across a site.

4. How does ChargePay ensure cost transparency?

ChargePay provides a clear breakdown of all charging costs, including energy, parking, start-up, roaming and transaction fees. Users can track their sessions remotely via QR code.

5. Can customers receive digital receipts?

Yes. Customers receive instant digital receipts by scanning the QR code displayed on the terminal screen. This reduces paper usage and supports sustainability goals.

6. How does ChargePay support customer loyalty?

ChargePay includes a built-in barcode scanner and discount code receipt functionality. Retailers can offer promotions and cross-sell other products, encouraging repeat visits and customer satisfaction.

7. What is ChargePay Lite?

ChargePay Lite is a simplified version of the ChargePay terminal. It retains core features such as multiple payment methods, cost transparency, remote tracking and discount code receipts, making it ideal for smaller or lower-volume charging sites.

8. What is ChargePay CIT?

ChargePay CIT (Charger Integrated Terminal) enhances EV charge points with online transaction monitoring and flexible session control. Users can stop charging via their car, terminal or mobile device, and receive digital receipts. Retailers can also offer discount vouchers and accept partner codes.

9. How are payments secured with ChargePay?

ChargePay reserves a set amount at the start of each charging session, guaranteeing payment to the retailer and ensuring a secure checkout process for the customer.

10. Can ChargePay be customised?

Yes. Retailers can customise the touchscreen interface to display relevant information, improving the user experience and reinforcing brand identity.

11. Is mobile payment supported?

Yes. ChargePay works with MobyPay, a dedicated app that allows users to activate charging securely and easily from their mobile device.

12. How is data managed with ChargePay?

ChargePay centralises all transaction data via a dedicated portal. Retailers can view sales, generate detailed reports and adjust pricing with full visibility and control.

13. How does ChargePay support sustainability?

By offering digital receipts and reducing paper usage, ChargePay contributes to a more eco-friendly charging experience. Its compatibility with all EV chargers also supports the wider adoption of electric vehicles.

14. Who installs and supports ChargePay?

TSG supplies, installs, and maintains ChargePay terminals across the UK. As a trusted Engineering, Procurement and Construction (EPC) contractor, TSG delivers turnkey solutions and provides ongoing support to ensure reliable operation.