ICP FAQs

Information on ICP Solutions...

1. What is an Independent Connection Provider (ICP)?

An Independent Connection Provider is a company accredited to design and build electricity connections to the distribution network. ICPs offer an alternative to using the local Distribution Network Operator (DNO) and can often deliver connections more quickly or cost-effectively.

2. What services do ICPs offer?

ICPs can manage all or part of the connection process, including feasibility studies, design, cable installation, substation construction and final connection to the grid. TSG UK works as an ICP to deliver turnkey solutions for new connections, upgrades and diversions.

3. What are the benefits of using an ICP?

Using an ICP gives business owners more choice, flexibility and control over their connection project. It can reduce lead times, lower costs and simplify coordination, especially when bundled with other services like solar or EV infrastructure.

4. Can an ICP handle high-voltage connections?

Yes. Accredited ICPs like TSG UK are qualified to install both low-voltage and high-voltage connections, including 11kV and 33kV systems. We collaborate closely with DNOs to ensure all work complies with regulatory standards.

5. How does the process work with an ICP?

The ICP designs and builds the connection infrastructure, then coordinates with the DNO for final connection and energisation. TSG UK manages the entire process, from initial application to handover, ensuring compliance and minimal disruption.

6. Is using an ICP approved by the regulator?

Yes. Ofgem, the UK energy regulator, supports competition in electricity infrastructure work. All ICPs must be accredited under the National Electricity Registration Scheme (NERS) to ensure safety and quality standards are met.

7. Can an ICP help with grid capacity issues?

Absolutely. ICPs can assess a site’s grid capacity and advise on the best approach, whether it is a new connection, an upgrade or load management strategies. TSG UK can also liaise with the DNO on the business owner’s behalf.

8. How long does a new connection take?

Timelines vary depending on the project scope, voltage level and DNO approvals. However, ICPs often deliver faster than DNOs alone. TSG UK will provide a clear programme of works and keep clients informed at every stage.

9. What types of projects use ICPs?

ICPs support a wide range of projects, including commercial developments, industrial sites, renewable energy installations, EV charging hubs and infrastructure upgrades.

10. Why choose TSG UK as your ICP?

TSG UK offers a fully managed ICP service, combining technical expertise with a practical, client-focused approach. We deliver safe, compliant and efficient connections tailored to the client’s energy needs.