EV Charge Point Service and Maintenance FAQs

Information on EV Charge Point Service and Maintenance...

1. Why is electric vehicle (EV) charge point maintenance essential?

Maintaining EV charge points ensures safe, reliable and efficient operation. It supports customer satisfaction, protects long-term investment and helps build confidence in electric transportation across both private and public sectors.

2. What is Planned Preventive Maintenance (PPM)?

Planned Preventive Maintenance is a proactive strategy involving scheduled inspections and servicing of EV charging equipment. It helps identify faults early, prevents breakdowns and ensures consistent performance across the network.

3. What are the advantages of TSG’s EV PPM programme?

TSG’s PPM programme improves reliability, extends equipment lifespan, enhances safety and supports compliance. It also reduces unplanned downtime, helps manage maintenance budgets and contributes to a positive user experience.

4. What does TSG’s EV maintenance service include?

TSG offers a comprehensive maintenance solution covering EV charge points and associated electrical infrastructure. Services include fault reporting, technical support, equipment upgrades and, for larger clients, a dedicated key account manager to oversee service schedules and provide strategic guidance.

5. How does PPM differ from reactive maintenance?

PPM is scheduled while equipment is still operational, allowing issues to be addressed before they escalate. Reactive maintenance, by contrast, is carried out after a fault occurs, often resulting in longer outages and higher costs.

6. What checks can site staff perform independently?

Site staff can clean charging units, inspect for visible damage or vandalism, ensure bays are accessible and verify payment terminals are functioning. All technical inspections should be carried out by qualified EV technicians.

7. How does EV maintenance help with compliance?

Routine maintenance supports compliance with health, safety and environmental regulations, as well as new government standards for public charging. This includes the requirement for rapid chargers to maintain a 99% reliability rate across a Charge Point Operator’s network.

8. What are the new public charging regulations?

The Public Charge Point Regulations, November 2023, require rapid chargers to achieve 99% reliability across each Charge Point Operator’s network over the calendar year. To demonstrate compliance, operators must publish reliability data and submit annual reports to the Secretary of State. Achieving this standard is only possible with a comprehensive service and maintenance strategy, such as TSG’s PPM programme, which ensures equipment is regularly inspected, faults are addressed proactively and downtime is minimised.

9. Are all EV chargers subject to these rules?

No. Chargers located in private residences or car parks reserved exclusively for staff or fleet use are exempt from the 99% reliability requirement. Public charging hubs, however, must comply fully.

10. Why choose TSG for EV service and maintenance?

TSG UK Solutions provides a tailored, year-round maintenance programme delivered by experienced professionals. With a proactive approach, integrated support and a commitment to quality, TSG helps businesses maintain dependable, compliant and customer-friendly EV charging infrastructure.