We service charging points from a range of manufacturers, from individual chargers at workplaces to fleet depots and public charging networks. Preventative maintenance keeps the chargers up and running, and should a fault occur, a factory-trained technician will be dispatched.
Maintenance of commercial charging points
Choose the service agreement that suits your business
Helpdesk contract (HD)
For those of you who primarily need quick help with queries and faults. Please contact our helpdesk by phone or email during opening hours if you have a question or wish to report a fault. The helpdesk will answer your questions and resolve the issue remotely where possible. If the fault requires a visit to your premises, we will arrange this with you.
All In Service contract (AIS)
For those who want comprehensive cover for their entire site. In addition to the helpdesk, AIS’s technical service covers all the equipment on your forecourt: dispensers, payment terminals, the forecourt controller, the level measurement system, oil separators and much more.
The agreement covers transport, labour, spare parts and materials throughout the contract period. Scheduled service visits include functional tests, inspections, calibration and performance checks on charging points, pre-charging systems and charging infrastructure, ensuring fewer faults that you didn’t see coming.
If you would like us to manage everything for you, AIS can be extended to include a facility management agreement.
How soon will a technician arrive?
With a service agreement, you are guaranteed priority call-outs with arrival times that have been agreed and are set out in the agreement. These are determined on a site-by-site basis, depending on the location of the installation and the severity of the fault. A safety fault or a station that is unable to sell takes priority over cosmetic damage.
We do not promise a single response time for the whole of the Nordic and Baltic regions, as the distances vary. We will agree on a response time that we can guarantee for your specific site.
Help outside opening hours
Problems don’t just occur during opening hours. That’s why you can choose anything from a helpdesk service during opening hours to a contract offering round-the-clock cover.
This is how our 24/7 service works: our alarm monitoring is operational during the day, in the evenings and at weekends. If an urgent fault occurs outside these hours, you’ll be put through to a service engineer on duty. Not a call centre.
Whether it’s a routine fault with a charging point, a problem with the payment equipment or a charger that has broken down, our service teams are working to get you back up and running as quickly as possible.
Close to your site
- In-house service teams in seven countries: Denmark, Sweden, Norway, Finland, Estonia, Latvia and Lithuania, and over 5,300 stations under direct service.
- Customer service in your own language.
- Spare parts in three tiers: at central warehouses, at satellite warehouses across the country, and in the technician’s van.
- Safety at every site visit: one HSEQ manager in each country, and technicians who have received safety training on both TSG’s and third-party equipment.
- Dover Tokheim: we sell and service Tokheim fuel dispensers.
What should your agreement cover?
Please let us know how many sites you have and what equipment needs to be covered. We’ll then get back to you with a proposal for an agreement that suits your operations.