We service EV chargers from several manufacturers, from a single charger at the workplace to fleet depots and public charging networks. Preventive maintenance keeps the chargers running, and when a fault occurs, a factory-trained technician comes out.
Service for commercial EV chargers
Choose the service agreement that suits your business
Help desk contract (HD)
For you if what you mainly need is quick help with questions and faults. You contact our help desk by phone or email during opening hours if you have a question or want to report a fault. The help desk answers your questions and solves the problem remotely where possible. If the fault needs a site visit, we arrange it with you.
All In Service contract (AIS)
For you if you want the whole site covered. On top of help desk support, AIS covers technician service on all the equipment on your forecourt: dispensers, payment terminals, forecourt controller, tank gauging system, oil separators and much more.
The agreement covers travel, labour, parts and materials throughout the contract period. Planned service visits include functional testing, inspection, calibration and performance checks on dispensers, forecourt systems and charging infrastructure, so there are fewer faults you did not see coming.
If you want us to manage everything for you, AIS can be extended with a facility management agreement.
How quickly will a technician arrive?
With a service agreement you get priority call-outs with attendance times that are agreed and set out in the contract. They are set per site, based on where the site is and how serious the fault is. A safety fault or a station that cannot sell comes before cosmetic damage.
We do not promise one response time for the whole of the Nordics and Baltics, because the distances are not the same. We agree the one we can keep at your site.
Help outside opening hours
Faults do not only happen during opening hours. That is why you can choose anything from help desk support during opening hours to an agreement with round-the-clock cover.
This is how 24/7 works with us: our alarm monitoring runs during the day, in the evening and at weekends. If an urgent fault occurs outside those hours, you reach an on-call service technician. Not a call centre.
Whether it is a routine fault on a dispenser, a problem with the payment equipment or a charger that has gone down, our service teams work to get you back up and running as quickly as possible.
Close to your site
- Our own service teams in seven countries: Denmark, Sweden, Norway, Finland, Estonia, Latvia and Lithuania, and more than 5,300 stations under direct service.
- Customer service in your own language.
- Spare parts in three tiers: at central warehouses, at satellite stores around the country and in the technician’s van.
- Safety on every visit: an HSEQ lead in every country, and technicians safety-trained on both TSG’s and third-party equipment.
- Dover Tokheim: we sell and service Tokheim dispensers.
What should your agreement cover?
Tell us how many sites you have and which equipment needs to be covered. We will come back to you with a proposal for an agreement that fits your operation.