Take care of your investment
Customer retention starts and ends with customer satisfaction, a factor that can be positively influenced by keeping a clean and well-maintained vehicle wash facility. With the myriad of components involved, it is vitally important to choose a maintenance provider that has a comprehensive knowledge of the equipment and can deliver prompt and effective service.
There are, of course, general guidelines available that enable site owners to carry out routine daily checks, which will supplement the professional service and maintenance programme. These include but are not limited to, a visual inspection of feed hoses, brushes, nozzles, drains, blowers, lights, water flow, detergent levels, pay stations (if applicable) and the general cleanliness of the wash. It is also advisable to perform a regular vehicle test wash to determine if the brushes are making full contact with the vehicle and establish if the soap is being applied correctly.
These simple checks can help to identify a potential problem, permitting the wash manager to call for specialist assistance, before it develops into a real issue and causes operational downtime. Involving site staff in this daily process will equip them with the knowledge they need to handle any future snags should they arise.