From call reception to invoicing; keep track of all intervention requests, optimize technician dispatching and time, and manage spare parts.
TSG has developed and deployed a fully automated Field Service System (FSS). This system includes real time dispatch, track status and call closure. All intervention data are received within 2 minutes, and FFS supports automatic updates and back-flush of stock.
Intervention database provides detailed failure root cause and action, which is used to improve maintenance methods and product reliability. The Interface with various customer software provides visibility into network’s maintenance. FFS is a Europe-wide system using a state-of-the-art database and tools, and its functionalities are constantly enriched; this gives TSG a clear competitive advantage.