Maintenance systems
All the support you need

One of TSG’s core beliefs is that the products we supply are only as good as the support we deliver along with them. Our knowledge is not limited to the product’s features; we also have an extensive knowledge of its entire life cycle. We can supply on-call support or, alternatively, work on the basis of service agreements. There are different contract types to choose from, depending on your specific wishes and needs. We supply the maintenance systems that your business needs.

Maintenance systems

From call reception to invoicing; keep track of all intervention requests, optimize technician dispatching and time, and manage spare parts.

TSG has developed and deployed a fully automated Field Service System (FSS). This system includes real time dispatch, track status and call closure. All intervention data are received within 2 minutes, and FFS supports automatic updates and back-flush of stock.

Intervention database provides detailed failure root cause and action, which is used to improve maintenance methods and product reliability. The Interface with various customer software provides visibility into network’s maintenance. FFS is a Europe-wide system using a state-of-the-art database and tools, and its functionalities are constantly enriched; this gives TSG a clear competitive advantage.

Maintenance system
Leveraging technology throughout the maintenance process

Business intelligence

Real Time Reports

All interventions are captured and reported in real-time on tablets.
Quality Process

Quality Process supports the whole product life cycle.
Continuous Improvement

Continuous Improvement methodology is deployed across all TSG divisions.

Maintenance systems
All the support you need